It’s not working for me. I have a WD My Passport For Mac external hard drive that worked fine, then I upgraded my OSX to El Capitan. My WD drive stopped backing up. I tried everything, incl running their utilities, downloading new firmware and calling WD support. No help there. Can I use WD My Passport 25E1 Media to back up Mac os x version 10.11.6, El Capitan, only tried to use new - Answered by a verified Mac Support Specialist We use cookies to give you the best possible experience on our website.
. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. This answer explains how to format a WD drive for use on Windows and macOS. This answer explains how to erase a WD drive in Windows OS and macOS. This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra).
WD Discovery Online User Guide. This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. Direct Attached Storage Online User Guide and Solutions. This article explains how to safely eject a USB device from a computer. This answer explains how to format a drive in the exFAT or FAT32 file system.
This allows the drive to be used on both Windows and macOS. This answer explains how to format a WD drive for use on Windows and macOS.
This answer explains how to erase a WD drive in Windows OS and macOS. This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.
This article explains how to backup and restore using the File History feature of Windows 10.
I have a Macbook Pro running El Capitan. I've been using a 1TB WD My Passport for Mac for almost two years without problems. Suddenly, it started spontaneously 'ejecting' improperly. (I wasn't disconnecting it.) Then today, about 30 seconds after starting a Time Machine backup, I got an error message saying that the backup failed. I checked the external drive with Disk Utility, but First Aid 'failed.' Now the external drive is not mounted at all, but the light is blinking and it sounds like it is spinning normally.
Disk Utility no longer sees it at all. I updated WD Drive Utility and it can find the external hard drive, but says that it is 'unmounted.' Again, the light blinks and the thing makes the normal whirring sound.
But it doesn't show up in the Finder or on the desktop. Can someone please tell me how to force the Macbook to mount an external hard drive? Welcome to the community and Happy New Year, cmgomez59! Your issues with the WD My Passport for Mac seem quite unfortunate.
I hope you have a backup of the data stored there. I'd recommend you to try using a different USB cable with the external drive and see if that will help your Macbook to recognize the drive properly. If the 'failed' drive status from the Disk Utility is still appearing, I'd suggest to try using a different Mac OS computer with external HDD.
Do you have the option to 'Repair Disk' in the Disk utility? Have you tried running it? Keep me posted.